Snookerbacker

December 9, 2015

Customer Feedback

Filed under: snookerbacker @ 9:54 am
Bob, pictured yesterday.

Bob, pictured yesterday.

Being a blogger has its occupational hazards, particularly when you are one who puts opinions out there in the form of bets. Generally however, most people understand that this is just what it is; an opinion, so apart from the odd pocket talker who seems to believe that just because I write it down it is some sort of personal guarantee to them that it will win, online life remains a fairly content place for me.

I do however sometimes receive emails and messages that defy logic. Long standing readers may remember the time that someone threatened to burn my house down with me in my ‘wheelchair’ clutching my ‘benefit book’ still inside because I’d recommended a losing bet on Sam Baird. A slight overreaction in my opinion. I also frequently receive emails from players asking for this and that but usually the real loons email me about betting. 

I wasn’t going to bother blogging today, but the email trail below from yesterday just seemed too entertaining not to share with the group and had Mrs SB in stitches last night.

I have concealed the name of the sender as I wouldn’t want him to feel the target of an online bully, but for the sake of this post let’s refer to him as Bob. Now, Bob regularly contacts me about the same subject as he refers to below, namely the profit and loss page on the blog which I try and keep up to date as time allows. This however, is regularly falling short of Bob’s high standards and demands and yesterday, approximately 32 hours after the conclusion of the UK Championship, he decided to contact me again.

Here is Bob’s opening gambit, bear in mind that he’s asked me this question a few times before.        

On Tue, 8 Dec, 2015 at 6:39, xxxxxxxxxxx

<[email protected]> wrote:

Hi

Please can you update your profit and loss figures for the last two or three events.  You used to do it right away but now seem to not bother so much why is this please?

Many thanks

I’d just woken up and was sat in bed with a cup of tea at my side when I read this, with a strange feeling of déjà vu developing inside, I sensed nothing I could say would satisfy Bob but decided that I would reply to him anyway from the comfort of my bed. I wanted to put a stop to this before it got out of hand so decided to take an authoritative tone with him.    

From: Snookerbacker <[email protected]>
Sent: 08 December 2015 07:10
To: xxxxxxxxxxxxx
Subject: Re: Profit/loss table

Why are you so bothered? As I have explained before I am very busy. I work full time, I run a national snooker tournament, I am married and I am also writing a book. I am not the sort of person that has time to write emails about things like this, clearly you are.

Sent from Yahoo Mail on Android

As I suspected would be the case, Bob wasn’t satisfied with my rather short response and he now decides to take a more cynical approach to his assumption, disregarding everything I pointed out in my response about how busy I am. He also believes (wrongly) that the time it took me to respond to him equated to the time it took to update the figures and the graph, which, until recently were all updated by someone else far more efficient than I am. Note Bob’s begrudging praise in brackets in the next message by the way, it’s kind of like there is a nice person lurking somewhere deep inside desperate to get out. Even Hitler liked dogs.  

From: [email protected]>
To: Snookerbacker <[email protected]>
Sent: Tuesday, 8 December 2015, 12:03
Subject: Re: Profit/loss table

Well in the amount of time it took you to reply you could have updated the figures couldn’t you?  Does it have something to do with the fact you lost recently at the U.K so don’t want to update the new figure maybe?

If you’re keeping a figure (and it shows a very good profit it has to be said) then isn’t it only fair to count the losses too surely?

By now I was beginning to get a little fed up with Bob. So, again against my better judgement I decided that I would write a full explanation for my not meeting his expectations in this area in the hope that this might put a stop to this once and for all.    

From: Snookerbacker <[email protected]>
Sent: 08 December 2015 12:47
To: xxxxxxxxxxxx
Subject: Re: Profit/loss table

How do you know how long it takes? What are you, my boss?

Actually, sorry to disappoint you and not that it’s any business of yours, but the reason I haven’t done it since Sunday (a full day and a half ago after spending the weekend away from home in Leeds and only getting back on Sunday afternoon), is because I decided to spend a day with my wife yesterday putting our Christmas tree up instead of sitting in front of a computer all day. Furthermore, the files I need to do this are stored on my computer at work and not at home, again, not that this is any of your business.

I should clarify, the blog is a hobby, nothing more, and if I decide I don’t want to do something it is 100% my choice and nobody else’s business, if I decided to pack the whole thing in, which to be fair getting emails like yours makes a very attractive proposition at the moment, I would. In other words, what I do with my time has absolutely 100% nothing to do with you.

I trust this satisfies your rather strange curiosity. I’ve just used the last 20 minutes to make your day and updated the page, though part of me felt like leaving it for a couple of months just to annoy you. For your information, the email I wrote earlier took me about a minute.

Bob then starts to get a little bit confused. Clearly totally ignoring the fact that I’d taken the time yesterday to update the profit and loss to show the losses incurred on the UK Championship, he decides to ask me about Bulgaria, a tournament that showed a modest profit. The third line in this email is particularly confusing, maybe by now Bob was getting himself into something of a pickle?   

From: [email protected]>
To: Snookerbacker <[email protected]>
Sent: Tuesday, 8 December 2015, 14:07
Subject: Re: Profit/loss table

But the Bulgarian Open was a month ago???

You obviously don’t like updating it when you’ve lost.

I bet if you’d have won at the UK you’d have found the time though strange that!

Like I said whilst I can understand the UK was just a day or so ago what about The Bulgarian then, why did you leave that one so long???

I don’t like to make anyone look silly, but Bob just makes it so easy. He seems to ignore the fact that I’d left it a month to update the figures after showing a profit in Bulgaria. 

From: Snookerbacker <[email protected]>
Sent: 08 December 2015 14:21
To: xxxxxxxxxxxxxxx
Subject: Re: Profit/loss table

I’m not replying to you any more. I have updated my biggest losing tournament for a while a day late (shoot me), but you have made your mind up that I don’t like updating it when I have lost – I showed a profit, albeit small for Bulgaria and didn’t update it for a month. So that’s your theory blown to pieces for starters.

BOB THEN DECIDES TO WRITE IN BIG BOLD LETTERS AS IF TO ASSERT HIS AUTHORITY.

From: [email protected]>
To: Snookerbacker <[email protected]>
Sent: Tuesday, 8 December 2015, 14:31
Subject: Re: Profit/loss table

You should be a politician the way you avoid a question.  WHY THEN have you left it a month to update The Bulgarian Open figures??? 

You can probably sense my frustration with Bob not actually listening to me in my final response to him. 

From: Snookerbacker <[email protected]>
Sent: 08 December 2015 14:33
To: xxxxxxxxxxxxx
Subject: Re: Profit/loss table

Go away you silly little man. 

Bob decides to resort again to the big bold letters and a ‘hmmmm’ at the end, as if this somehow proves that he has made his point.

From: [email protected]>

STILL no answer!!

hmmmm

So poor old Bob is now confined to my spammers queue. He’ll find some way of contacting me again and I’m sure I’ll probably play this whole thing out again in the future. Bob doesn’t seem to have much else going on in his life so I’m happy to humour him now and again.

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